Frequently Asked Questions
Everything you need to know about our premium travel gear and world-class service.
What is the 'Simple as That' lifetime guarantee?
Our legendary lifetime guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life, regardless of the cause of damage, including airline handling accidents.
How long does shipping take for domestic orders?
Standard ground shipping typically takes 5-7 business days. Expedited shipping options, including 2-day and overnight delivery, are available at checkout for an additional fee.
What is your return policy?
We offer a 30-day return window for all unused merchandise in its original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.
How do I clean and maintain my luggage?
For ballistic nylon fabrics, use a soft brush or sponge with mild soap and water. For leather accents, use a high-quality leather cleaner and conditioner to maintain the material's integrity.
Can I track my repair status online?
Yes, once your bag is received at one of our Authorized Repair Centers, you will receive a tracking number via email to monitor the progress of your repair through our online portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.